Kiwi.com Reviews

Kiwi.com is known for its innovative travel search tools and services that cater to a variety of travel needs. Among the most popular offerings is the Nomad tool, which is designed to help customers save time and money when planning multi-city trips. It searches for the lowest possible prices by scouting every possible travel combination. Another notable service is the self-transfer hack, which allows travelers to connect flights, trains, and buses, creating unique itineraries that other search engines might not find. Additionally, Kiwi.com provides options like hidden cities ticketing, where customers can book a multi-stop flight and get off at their desired destination, often at a lower cost than a direct flight. The platform also offers throw-away ticketing, giving customers the flexibility to pay only for the part of the ticket they need, which can be particularly useful for one-way travel. These products and services are designed to offer more flexibility and cost-saving opportunities for travelers.

Kiwi.com provides a variety of payment options to cater to different customer preferences. Customers can use their payment card, such as Visa, MasterCard, American Express, JCB, Discover, Maestro, Mir, Diners Club International, and TROY. For those who prefer digital wallets, PayPal, Apple Pay, Google Pay, and Revolut Pay are available. Additionally, Volt Open Banking / Bank Transfer and PIX are supported for direct bank transactions. Kiwi.com Credit can be used for bookings and services, and it is possible to combine this credit with other payment methods, except PayPal, or with promo codes. This flexibility allows customers to choose the most convenient payment method for their needs..

Kiwi.com's refund options vary depending on the circumstances of the trip cancellation. If a customer cancels their trip, they can do so up to 48 hours before the scheduled departure and may be eligible for a refund, which could be in Kiwi.com Credit or returned to the original form of payment. The refund amount depends on the ticket type chosen at booking. In cases where the trip is canceled by the carrier, customers with the Kiwi.com Guarantee can receive a full refund for the unused parts of their trip, either as Kiwi.com Credit or via the original payment method. Without the Kiwi.com Guarantee, customers are offered an assisted refund, where Kiwi.com requests a refund from the carriers on the customer's behalf. However, a refund is not always guaranteed, as carrier policies vary. Some carriers may only offer refunds in vouchers or not at all. Refunds, when possible, are typically processed within 3 to 6 months. Customers can check their refund status by logging into their account. As for a shipping policy, Kiwi.com, being a service that provides booking for flights, trains, and buses, does not have a shipping policy as it does not deal with physical goods.

Kiwi.com Credit is a payment method that customers can use for bookings and services on Kiwi.com. It is often the fastest way to receive refunds and can be used immediately or within two years from the date it was issued. When customers opt for a refund in Kiwi.com Credit, they avoid bank fees and exchange rate fees. If the full amount of the credit is not used in one transaction, the remaining balance will stay in the account until it expires. In some cases, customers may receive a bonus on top of the refund or a discount on handling fees. To use Kiwi.com Credit, customers must be signed into their account and book a new trip using the same currency as the credit. If the credit does not cover the entire booking cost, the remainder can be paid with a payment card. However, it cannot be combined with other payment options or promo codes. The balance and expiration date of Kiwi.com Credit can be viewed in the user's account. Generally, Kiwi.com Credit cannot be exchanged for money unless an offer is made to choose between a refund in credit or to the original payment method. If the credit has not been used, it can be reverted back to a monetary refund by contacting Kiwi.com.

To set up price alerts on Kiwi.com, one needs to sign in or create an account and search for a trip. There is an option to toggle on "Set up price alerts" in the upper-left corner of the search results page. Once this is enabled, notifications about price changes for that trip will be sent via email or push notification, if the latter is enabled. Managing and removing price alerts can be done through the account settings on the Kiwi.com website or mobile app. This feature ensures that users are informed of the best deals for their desired trips.

On Kiwi.com, customers can choose between three service levels, each with different processing fees for additional services such as changing personal details, selecting seats, or adding baggage. The Basic Services level has a €30 processing fee for each additional service, on top of the fee charged by the carrier, and no priority in the customer support queue. The Plus Services level reduces the processing fee to €10 for each additional service, with a shorter wait time for customer support. Lastly, the Premium Services level offers no processing fee for additional services; customers only pay what the carrier charges and enjoy the shortest wait time for customer support.

Yes, you can change or cancel your booking on Kiwi.com, depending on the fare rules of the airline you are traveling with. Some fares may be non-refundable or non-changeable, while others may allow changes for a fee. You can view the fare rules for your booking on the My Trips page on the Kiwi.com website.

If your flight is delayed or cancelled, Kiwi.com's customer service team is available 24/7 to assist you with any necessary changes to your itinerary. Kiwi.com also offers a "Kiwi.com Guarantee," which provides you with alternative flights or a full refund in case of a delayed or cancelled flight.

Yes, Kiwi.com offers travel insurance to protect your trip in case of unexpected events. The insurance includes coverage for trip cancellations, missed connections, lost or delayed baggage, and medical emergencies, among other things.

To book a flight on Kiwi.com, simply enter your travel details, including your destination, travel dates, and number of passengers. Kiwi.com will then display a list of available flights, along with prices and travel times. Select the flight that best fits your needs and budget, and follow the prompts to complete your booking.